Store Policies
Welcome to Seasportees!
Your trust is important to us, and we’re committed to providing a seamless global shopping experience. Below, you’ll find our comprehensive policies on shipping, payments, returns, and privacy to ensure clarity and confidence in every purchase.
We strive to process and deliver your orders efficiently through local production while maintaining secure and transparent procedures. Please review the details below, and feel free to contact us with any questions at support@seasportees.com. Thank you for choosing Seasportees!
Shipping Policy
1. Global Shipping Locations
We proudly ship globally. Thanks to our advanced network, your products are crafted and shipped from local production facilities across 13 countries, including: the United Kingdom, the United States, Canada, Australia, New Zealand, Germany, France, Italy, Spain, Netherlands, Poland, Sweden, Austria, and the Czech Republic.
If you have any questions about shipping to your specific location, please reach out to us.
2. Smart Order Processing & Routing
To ensure fast, reliable, and eco-friendly service, we utilize a Smart Routing System:
Your order is automatically routed and produced at the nearest and most efficient production center relative to your delivery address.
In the event of local stock shortages, our global backup network will automatically fulfill your order from the next closest facility to guarantee prompt delivery.
3. Shipping Methods and Costs
Shipping fees are calculated dynamically at checkout based on your delivery destination and the number of items in your cart. Below is a reference guide for our standard regional shipping rates:
| Region / Country | First Product Rate | Additional Product Rate |
| United Kingdom (UK) | £3.19 | £0.95 |
| United States (USA) | £3.65 | £0.72 |
| Germany | £3.67 | £1.13 |
| Italy / France / Spain | £3.75 | £1.22 |
| Denmark | £4.09 | £1.16 |
| Sweden | £4.14 | £1.32 |
| Norway | £6.48 | £1.90 |
| Australia | £6.63 | £2.00 |
| Canada | £6.96 | £2.10 |
> Note for Europe, Ireland, EFTA States, New Zealand, Brazil, Singapore, Japan, and Rest of the World: Standard regional shipping will be automatically calculated at checkout based on regional flat rates.
4. Processing & Delivery Time
Processing Time: All orders are custom-printed and processed within 2–3 business days after payment is confirmed. Processing times may be slightly longer during peak holiday seasons.
Delivery Time: Delivery typically takes 2–5 business days depending on your location and the local carrier network. Please note that these are estimates and not legal guarantees, as minor delays can occasionally occur due to carrier logistics.
5. Order Tracking
Once your order is printed, packed, and handed over to the courier, you will receive a shipping confirmation email containing a tracking link so you can follow your package’s journey straight to your door.
6. Customs, Duties & Import Taxes
Because we prioritize printing and shipping your order from a local facility within your region (e.g., UK for UK buyers, US for US buyers, EU for EU buyers), the vast majority of orders will not incur any customs duties or import taxes.
However, if an item must be routed internationally due to local stock shortages, the recipient is responsible for any local import duties, customs fees, or taxes levied by the destination country.
7. Lost or Stolen Packages
If your package is lost or stolen during transit, please contact us immediately at support@seasportees.com. We will work directly with the shipping carrier to resolve the issue promptly.
Payment Policy
1. Accepted Payment Methods
We accept a wide range of safe and flexible payment options:
Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
PayPal: Secure payments through your PayPal account.
Digital Wallets: Apple Pay and Google Pay for quick, seamless checkouts from your mobile device or browser.
2. Payment Security
All transactions are processed securely through leading, trusted third-party payment gateways like Stripe and PayPal. Your payment information is encrypted via SSL protocols and is never stored on our servers.
3. Payment Confirmation
Upon successful payment, you will receive an automated order confirmation email with your billing and order details. If you do not see it within a few minutes, please check your spam folder or contact us.
4. Currency & Regional Pricing
Base Currency: All primary store balances and calculations are listed in GBP. For your convenience, you can switch the displayed currency using the selector at the top right of our website.
Regional Product Pricing: Because we manufacture locally across different continents, the base cost of fulfillment and materials varies by region. Consequently, categories like Apparel, Tote Bags, Posters, and Framed Posters utilize regional pricing.
To see the exact price for your area, simply select your destination country from the dropdown menu on any product page, and the price will dynamically update.
5. Failed Payments
If your transaction fails at checkout, please verify that your payment details are correct, that your account has sufficient funds, or that your bank hasn’t flagged an international purchase. For continued issues, try an alternative payment method or email us for support.
Seasportees LTD Warranty & Return Policy
1. Legal Guarantee (EU, UK & Northern Ireland)
All products purchased from Seasportees LTD are covered by a 2-year legal guarantee in accordance with Directive (EU) 2019/771 (and applicable UK consumer laws). This guarantee ensures robust protection against manufacturing defects that existed at the time of delivery.
✅ What’s Covered: Defects in materials or workmanship, faulty stitching, printing errors, or significant fabric flaws affecting usability.
🚫 What’s Not Covered: Normal wear and tear, fading or shrinkage from regular usage, damage caused by improper washing/handling, accidental stains, or general misuse.
2. Warranty Claim Process
If you believe your product has a manufacturing defect:
Contact Us: Email support@seasportees.com with your order number and clear photos or videos of the issue.
Assessment: We will review your claim within 1–2 business days. Most assessments are fully completed within 5–7 business days.
Proof Timeline: If reported within 6 months of purchase, the defect is assumed to have existed at delivery. After 6 months, we may ask for reasonable photographic or descriptive proof showing the flaw is a manufacturing defect.
Resolution: Once confirmed, we will issue a replacement or full refund within 3–5 business days at no cost to you.
3. Returns & Exchanges
We want you to love your gear!
30-Day Window: You may return unused products in their original condition within 30 days of delivery.
Defective Products: If returning due to a confirmed manufacturing error, Seasportees covers all return shipping costs.
Personal Reasons: If returning for personal reasons (e.g., wrong size ordered, change of mind), the buyer covers the return shipping costs.
To initiate any return, please email support@seasportees.com first.
4. Care Instructions
To maintain the high quality and longevity of our marine-themed apparel, please follow these guidelines:
🧼 Wash: Machine wash cold (max 30°C / 90°F).
🚫 Bleach: Non-chlorine bleach only when needed.
🌪️ Dry: Tumble dry on low heat settings.
🧺 Iron: Medium heat; do not iron directly on printed graphics; do not dry clean.
Privacy Policy
Welcome to Seasportees (“we,” “our,” “us”). We are committed to safeguarding your privacy and ensuring that your personal data is handled safely, transparently, and responsibly.
1. Information We Collect
Personal Information: Name, email address, phone number, shipping address, order details (size, style), and secure billing information (processed externally via Stripe/PayPal).
Non-Personal Information: IP address, browser type, device identifiers, and usage behavior tracked through cookies to improve store navigation and site performance.
2. How We Use Your Information
We use your data strictly to fulfill your orders (including smart routing to print partners), process secure payments, communicate tracking updates, improve our services, and meet legal or tax obligations.
3. How We Share Your Information
We never sell your data. We only share essential details with necessary operational partners:
Payment Processors: Stripe and PayPal for encrypted transactions.
Fulfillment & Shipping Providers: Our secure global network of local printing centers and courier services to print and deliver your packages.
4. International Data Transfers
As a UK-based company serving an international audience, your data may be securely processed or transferred across regional borders—including the UK, European Economic Area (EEA), the USA, and Egypt—solely to facilitate local printing and global delivery. We ensure all transfers comply fully with applicable UK GDPR and data protection regulations.
5. Data Security
We implement strict industry-standard protections, including SSL encryption during transit, to protect your data. While no internet transmission is 100% secure, we constantly update our security practices to minimize any risks.
6. Your Rights
Under the GDPR and global privacy framework, you hold rights to Access, Correct, Delete, or Restrict the processing of your personal data. To exercise any of these rights, contact us at support@seasportees.com.
7. Cookies & Third-Party Links
Our site uses cookies to remember your currency choices and cart items. You can disable them via browser preferences, though it may alter site functionality. We are not responsible for the privacy setups of external links on our site.
8. Children’s Privacy
Our store does not knowingly collect data from individuals under the age of 16.
9. Policy Updates
We reserve the right to update this policy as operational or legal requirements change.
10. Contact Us
For any inquiries regarding your privacy, data, or purchases, contact our official corporate channel:
📧 Email: support@seasportees.com
🏢 Corporate Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
📞 Phone: +447426452217