Terms&Conditions

Store Policies

Welcome to Seasportees!
Your trust is important to us, and we’re committed to providing a seamless shopping experience. Below, you’ll find our policies on shipping, payments, returns, and privacy to ensure clarity and confidence in every purchase.

We strive to process and deliver your orders efficiently while maintaining secure and transparent payment procedures. Please review the details below, and feel free to contact us with any questions. Thank you for choosing Seasportees!

Shipping Policy

1. Shipping Locations

We currently ship to the [United Kingdom]. If your country is not listed, please contact us at [support@seasportees.com] to inquire about availability.

2. Shipping Methods and Costs

We offer the following shipping options:

  • Standard Shipping: [2 – 5 business days – GBP 3.49 for the 1st item, then GBP 1.99 for each additional item].

  • Express Shipping: [1 – 2 business days – GBP 11.99 for the 1st to 3rd items, then GBP 0.70 for each additional item].

Shipping costs are calculated at checkout based on your location and the weight of your order.

3. Processing Time

All orders are processed within 2-3 business days after payment is confirmed. Please note that processing times may be longer during holidays or promotional periods.

4. Delivery Time

Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are as follows:

  • Standard Shipping: [2-5 business days].

  • Express Shipping: [1-2 business days].

Please note that these are estimates and not guarantees. Delays may occur due to unforeseen circumstances, such as customs clearance or carrier delays.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

6. Customs and Import Taxes

For international orders, customers may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and are not included in the product or shipping costs.

7. Lost or Stolen Packages

If your package is lost or stolen during transit, please contact us immediately at [support@seasportees.com]. We will work with the shipping carrier to resolve the issue.

Payment Policy

1. Accepted Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.

  • PayPal: Secure payments through your PayPal account.

  • Apple Pay and Google Pay: For quick and easy payments directly from your mobile device.

2. Payment Security

All payments are processed securely through trusted third-party payment gateways like Stripe and PayPal. Your payment information is encrypted and never stored on our servers.

3. Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email with your payment details. If you do not receive this email, please check your spam folder or contact us at [support@seasportees.com].

4. Currency and Pricing

All prices are listed in [GBP]. Additional charges, such as taxes or shipping fees, will be displayed at checkout.

5. Failed Payments

If your payment fails, please ensure that:

  • Your payment details are correct.

  • Your card has sufficient funds.

  • Your bank has not blocked the transaction.

If the issue persists, contact your bank or payment provider. You can also try using an alternative payment method or reach out to us at [support@seasportees.com] for assistance.

Seasportees LTD Warranty & Return Policy

1. Legal Guarantee (EU & Northern Ireland)

All products purchased from Seasportees LTD are covered by a 2-year legal guarantee in accordance with Directive (EU) 2019/771. This guarantee ensures protection against manufacturing defects that existed at the time of delivery.

✅ What’s Covered?

  • Defects in materials or workmanship.

  • Faulty stitching, printing errors, or significant fabric defects.

  • Issues affecting the product’s usability as intended.

🚫 What’s Not Covered?

  • Normal wear and tear, fading, or shrinkage from regular use.

  • Damage caused by improper washing, drying, or handling.

  • Accidental damage, stains, or misuse.

2. Warranty Claim Process

If you believe your product has a manufacturing defect:

  1. Contact Us: Email us at [support@seasportees.com] with your order number and clear photos or videos of the issue.

  2. Assessment: We will review your claim and may request additional details to understand the issue better.

  3. Resolution: If the defect is confirmed, we will offer a replacement or refund at no cost to you.

Proof of Defect

  • Within 6 Months of Purchase: If the issue is reported within 6 months of purchase, we assume the defect existed at the time of delivery, and no additional proof is required.

  • After 6 Months: For claims made after 6 months, we may ask for proof that the defect was present at the time of purchase. Acceptable proof may include:

    • Photos or videos clearly showing the defect.

    • A detailed description of the issue and how it affects the product’s usability.

    • Any other relevant documentation (e.g., receipts, packaging).

We aim to make this process as simple as possible. If you’re unsure what to provide, our team will guide you through the steps.

Warranty Claim Timeline

  • Initial Response: We will acknowledge your claim within 1-2 business days of receiving your email.

  • Assessment Period: Most claims are resolved within 5-7 business days after we receive all required information.

  • Resolution: Once the defect is confirmed, we will process your replacement or refund within 3-5 business days.

Please note that timelines may vary during peak seasons or if additional information is required. We will keep you updated throughout the process to ensure a smooth experience.

3. Returns & Exchanges

We want you to be fully satisfied with your purchase!

  • Returns Accepted Within 30 Days: You may return unused products in their original condition within 30 days of delivery.

  • Defective Products: If returning due to a defect, we will cover return shipping costs.

  • Personal Reasons: If returning for personal reasons (e.g., wrong size, change of mind), the buyer covers return shipping.

To initiate a return, contact us at [support@seasportees.com].

4. Care Instructions

To maintain quality and longevity, please follow these care guidelines:

  • 🧼 Wash: Cold water (max 30°C / 90°F).

  • 🚫 Bleach: Non-chlorine only.

  • 🌪️ Dry: Tumble dry on low heat.

  • 🧺 Iron: Medium heat, do not dry clean.

Privacy Policy

Welcome to Seasportees (“we,” “our,” “us”).
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website [www.seasportees.com] (the “Site”) and use our services.

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our Site.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, and shipping address.

  • Payment Information: Credit/debit card details, billing address, and other payment-related information (processed securely via Stripe or other payment gateways).

  • Account Information: Username, password, and preferences if you create an account on our Site.

  • Order Information: Details of the products you purchase, including size, color, and customization options.

1.2 Non-Personal Information

  • Device Information: IP address, browser type, operating system, and device identifiers.

  • Usage Data: Pages visited, time spent on the Site, and other browsing behavior.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and analyze Site traffic. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders, including printing, shipping, and delivery.

  • To communicate with you about your orders, account, and promotions.

  • To process payments through Stripe or other payment gateways.

  • To improve our Site, products, and services.

  • To comply with legal obligations and protect our rights.

3. How We Share Your Information

We do not sell your personal information. However, we may share it with third parties in the following circumstances:

  • Payment Processors: Stripe and other payment gateways to process transactions securely.

  • Shipping Providers: To deliver your orders to the specified address.

  • Service Providers: Third-party vendors who assist us with website hosting, analytics, marketing, and customer support.

  • Legal Compliance: When required by law or to protect our rights, property, or safety.

4. International Data Transfers

As a UK-based company serving international customers, your information may be transferred to and processed in countries outside the UK and the European Economic Area (EEA), including Egypt. We ensure that such transfers comply with applicable data protection laws and that your information remains protected.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of sensitive data during transmission (e.g., payment information).

  • Secure storage of personal information on our servers.

  • Regular security audits and updates to our systems.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.

  • Correction: Update or correct inaccurate information.

  • Deletion: Request deletion of your information, subject to legal obligations.

  • Restriction: Request restriction of processing under certain conditions.

  • Objection: Object to the processing of your information for marketing or other purposes.

  • Data Portability: Request a transfer of your information to another service provider.

To exercise these rights, please contact us at [support@seasportees.com].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance your browsing experience.

  • Analyze Site traffic and usage patterns.

  • Deliver personalized content and advertisements.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Site.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • 📧 Email: [support@seasportees.com]

  • 🏢 Address: [71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, GB]

  • 📞 Phone: [+447426452217]