return-policy

SEASPORTEES Online Store – Return Policy

 

Effective Date: [1st August, 2023]

 

Thank you for shopping at SEASPORTEES! We aim to provide you with high-quality printed t-shirts and accessories that you’ll love. However, we understand that there may be instances where you need to return or exchange a product. Please read our return policy carefully to ensure a smooth and hassle-free process.

 

  1. Returns and Exchanges Eligibility:

 

1.1. We accept returns and exchanges within 30 days from the date of purchase.

 

1.2. The item(s) must be unworn, unwashed, and in its original condition with all tags and packaging intact.

 

1.3. Personalized or custom-printed items cannot be returned or exchanged unless they arrive damaged or defective.

 

  1. How to Initiate a Return or Exchange:

 

2.1. To initiate a return or exchange, please contact our customer service team at [customer service email] within 30 days of receiving your order. Provide your order number, details about the item(s) you wish to return or exchange, and the reason for the return/exchange.

 

2.2. Our customer service team will guide you through the return process and provide you with a return authorization (RA) number and shipping instructions.

 

  1. Return Shipping:

 

3.1. Customers are responsible for the cost of return shipping unless the item is damaged, defective, or the wrong item was received. In such cases, SEASPORTEES will cover the return shipping costs.

 

3.2. We recommend using a trackable shipping method to ensure the safe return of the item. SEASPORTEES is not responsible for lost or damaged return shipments.

 

  1. Refunds and Exchanges:

 

4.1. Once we receive the returned item and verify its condition, we will process your refund or exchange.

 

4.2. Refunds will be issued to the original payment method and may take 5-10 business days to reflect in your account.

 

4.3. Exchanges will be processed once the returned item is received and will be shipped to the customer using the original shipping method chosen during the initial purchase.

 

  1. Damaged or Defective Items:

 

5.1. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving the product. We will arrange for a replacement or refund, including covering the return shipping costs.

 

  1. Non-Returnable Items:

 

6.1. The following items are non-returnable and non-exchangeable:

 

Personalized or custom-printed items (unless damaged or defective)

Items that have been worn, washed, or altered

Items without original tags or packaging

  1. Contact Information:

 

If you have any questions about our return policy or need assistance with a return or exchange, please contact our customer service team at [customer service email] or [customer service phone number].

 

Please retain a copy of this return policy for your reference. SEASPORTEES reserves the right to amend this policy at its discretion. Any changes will be reflected on our website.

 

Thank you for choosing SEASPORTEES for your t-shirt and accessory needs!

 

Sincerely,

 

Customer Service Team

SEASPORTEES Online Store