Refund Policy

Effective Date: [1st of january 2025]

Last Updated: [1st of january 2025]

Thank you for shopping at Seasportees. We strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied, we offer a refund policy as outlined below. Please read this policy carefully to understand your rights and responsibilities.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

• The product is defective, damaged, or incorrect (e.g., wrong size, design, or color).
• The product does not match the description on our website.
• The product was not delivered within the estimated timeframe.

Note: We do not offer refunds for:

• Change of mind or personal preference.
• Minor imperfections that do not affect the usability of the product.
• Products that have been used, washed, or altered after delivery.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at [insert contact email] within 14 days of receiving your order. Include your order number, a description of the issue, and photos of the product (if applicable).
2. Return the Product: If we approve your refund request, we will provide instructions for returning the product. You are responsible for the return shipping costs unless the product is defective or incorrect due to our error.
3. Inspection: Once we receive the returned product, we will inspect it to confirm the issue. This process may take up to 7 business days.

3. Refund Process

If your refund request is approved:

• We will process the refund within 7 business days of receiving the returned product.
• The refund will be issued to the original payment method used during the purchase.
• Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

If you would like to exchange a product for a different size, color, or design, please contact us at [insert contact email]. Exchanges are subject to product availability.

5. Non-Refundable Items

The following items are not eligible for refunds or exchanges:

• Customized or personalized products (e.g., t-shirts with custom designs or names).
• Products purchased during a sale or promotional event (unless defective or incorrect).

6. Late or Missing Refunds

If you have not received your refund within the specified timeframe, please:

1. Check your bank account or payment provider (e.g., Stripe) to ensure the refund has not been processed.
2. Contact your credit card company or payment provider, as it may take additional time for the refund to appear in your account.
3. If the issue persists, contact us at [insert contact email] for assistance.

7. Cancellations

If you wish to cancel your order, please contact us immediately. We can only cancel orders that have not yet been processed for printing or shipping. If the order has already been processed, it will be subject to our refund policy.

8. Contact Us

If you have any questions about our refund policy, please contact us at:

Email: support@seasportees.com
Phone: +447426452217

Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ